New Hampshire

Staff and volunteers of YWCA Crisis Services are given a written copy of the policy and trained in client’s rights.  A copy of Rights of Clients is posted in every working area of the Crisis Services offices as well as the shelter and every off site office of a YWCA Crisis Service advocate.  These measures are taken in order to ensure that all clients are aware of these rights.

Statement of Client Rights

YWCA Crisis Services strive to provide free and confidential services to victims/survivors of domestic and sexual violence and stalking, regardless of gender, age, health status (including HIV positive) physical, mental or emotional ability, sexual orientation, sexual identity/expression, socio-economic status, maritial status, education, culture, race and ethnic background, religious and spiritual beliefs, residency, citizenship or immigration status, and spoken language or means of communication.  This infers a thoughtful plan for outreach to diverse communities, i.e. outreach is service to which all prospective clients have a right.

  • You have the right to respectful treatment.
  • You have the right to have your individual information/records kept confidential according to NH RSA 173-C.  You can ask YWCA Crisis Services staff about your rights under NH RSA 173-C.
  • You have the right to access you individual records.
  • You have the right to make your own decisions, within the rules and policies of YWCA Crisis Services.
  • You have the right to know and understand all the rules of YWCA Crisis Services by which you must abide.
  • You have the right offer suggestions and input concerning the program and services, to have the input heard, and to receive feedback on it.
  • You have the right to make a complaint about the services you received at YWCA Crisis Services.  YWCA NH has an Open Door Policy regarding complaints or concerns about services.  If resolution can not be reached, it is your right to address concerns or complaints at the next supervisory level as described below.

o   Level One    Report concerns about services directly to the Crisis Services staff person.

o   Level Two     In writing, direct concerns about services to the Director of Crisis Services, Amy Pettengill.

o   Level Three   In writing, direct concerns about services to the CEO, Jessica Sugrue.