Staff and volunteers of the YWCA Crisis Service are given a written copy of the policy and trained in client’s rights. A copy of Rights of Clients is posted in every working area of the Crisis Service offices as well as the shelter and every off site office of a YWCA Crisis Service advocate. These measures are taken in order to ensure that all clients are aware of these rights.
Statement of Client Rights
The YWCA Crisis Service strives to provide free and confidential services to victims of domestic and sexual violence and stalking, regardless of gender, age, health status (including HIV positive) physical, mental or emotional ability, sexual orientation, sexual identity/expression, socio-economic status, race, national origin, immigration status or religious or political affiliation. This infers a thoughtful plan for outreach to diverse communities, i.e. outreach is service to which all prospective clients have a right.
You have the right to respectful treatment.
You have the right to have your individual information/records kept confidential according to NH RSA 173-C. You can ask YWCA Crisis Service staff about your rights under NH RSA 173-C.
You have the right to access you individual records.
You have the right to make your own decisions, within the rules and policies of the YWCA Crisis Service.
You have the right to know and understand all the rules of the YWCA Crisis Service, by which you must abide.
You have the right offer suggestions and input concerning the program and services, to have the input heard, and to receive feedback on it.
You have the right to make a complaint about the services you received at the YWCA Crisis Service. The YWCA NH has an Open Door Policy regarding complaints or concerns about services. If resolution can not be reached, it is your right to address concerns or complaints at the next supervisory level as described below.
o Level One Report concerns about services directly to the Crisis Service Staff person or supervisor.
o Level Two In writing, direct concerns about services to the Director of Programs, Katie Schelzel.
o Level Three In writing, direct concerns about services to the Executive Director, Monica Zulauf.