Staff and volunteers of the YWCA Crisis Service are given a written copy of the policy and trained in client’s rights. A copy of Rights of Clients is posted in every working area of the Crisis Service offices as well as the shelter and every off site office of a YWCA Crisis Service advocate. These measures are taken in order to ensure that all clients are aware of these rights.
Statement of Client Rights
The YWCA Crisis Service strives to provide free and confidential services to victims of domestic and sexual violence and stalking, regardless of gender, age, health status (including HIV positive) physical, mental or emotional ability, sexual orientation, sexual identity/expression, socio-economic status, race, national origin, immigration status or religious or political affiliation. This infers a thoughtful plan for outreach to diverse communities, i.e. outreach is service to which all prospective clients have a right.
o Level One Report concerns about services directly to the Crisis Service Staff person.
o Level Two In writing, direct concerns about services to the Director of Programs, Katie Schelzel.
o Level Three In writing, direct concerns about services to the President/CEO, Monica Zulauf.