Staff and volunteers of YWCA Crisis Services are given a written copy of the policy and trained in client’s rights. A copy of Rights of Clients is posted in every working area of the Crisis Services offices as well as the shelter and every off site office of a YWCA Crisis Service advocate. These measures are taken in order to ensure that all clients are aware of these rights.
Statement of Client Rights
YWCA Crisis Services strive to provide free and confidential services to victims/survivors of domestic and sexual violence and stalking, regardless of gender, age, health status (including HIV positive) physical, mental or emotional ability, sexual orientation, sexual identity/expression, socio-economic status, maritial status, education, culture, race and ethnic background, religious and spiritual beliefs, residency, citizenship or immigration status, and spoken language or means of communication. This infers a thoughtful plan for outreach to diverse communities, i.e. outreach is service to which all prospective clients have a right.
o Level One Report concerns about services directly to the Crisis Services staff person.
o Level Two In writing, direct concerns about services to the Director of Crisis Services, Amy Pettengill.
o Level Three In writing, direct concerns about services to the CEO, Jessica Sugrue.