REACH CRISIS SERVICES FAQ’s

Effective July 1, 2024, REACH Crisis Services is a stand-alone agency. All REACH services remain in place at 72 Concord Street in the YWCA New Hampshire building.

Q:  What do I do for help?

A:  REACH Crisis Service offers 24/7 crisis hotline services by calling 603.668.2299. An advocate is available round the clock. You will be asked to give a name and a safe call back number and an advocate will call you back within ten minutes.

Walk-in services are at our office in the YWCA New Hampshire building at 72 Concord Street, Manchester, NH.  Walk-in hours are 9:00-4:30PM Monday-Friday.  

Q:  What if it is not safe for me to call or come in?

A:   A REACH Crisis Services advocates will meet clients at safe locations like a police station, a hospital, or another community agency upon request.

Q: What does “confidential” mean?

A:  REACH Crisis Services advocates cannot confirm or deny any information regarding clients including names or services without written consent from the client. The only exceptions to this policy is in cases of child or elder abuse or neglect in which case we are mandated reporters to DCYF or BEAS. (NH RSA 173C:1)

Q:  Can I call REACH if I am not a woman?

A:   REACH Crisis Services provides services to ALL victims/survivors of domestic and sexual violence and stalking. We provide services regardless of age, health status, physical, mental, or emotional ability, sexual orientation, sexual identity/expression, socio-economic status, race, national origin, immigration status, or religious or political affiliation.

Q:  What if I speak a language other than English?

A:   REACH Crisis Services has Direct Service Advocates who are bi-lingual as well as access to language line interpretation services. Therefore, we are able to serve anyone who walks in our door, regardless of the language they speak.